FAQ

How do I make a purchase? Visit our website, choose the product you want, click "Add to Cart" or "Buy Now," and complete your payment at our secure checkout.

Do you have a physical store? No. We sell exclusively online through our official website.

Do you ship to my country? Yes. We ship to most countries, including Spanish-speaking nations, Spain, and the United States. Shipping options will appear at checkout based on your address.

How long does delivery take? Processing takes 1 to 3 business days. Estimated delivery is between 5 and 12 business days, depending on the destination and logistics provider.

What are the payment methods? We accept credit or debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. On some devices, you can also pay with Apple Pay or Google Pay.

Can I pay in cash or upon delivery? At this time, we do not offer cash on delivery. All payments must be made online via the methods mentioned above.

Can I change my order or address? We can only edit or cancel an order before it has been processed. If you need to update information, contact us as soon as possible. Once shipped, no changes can be made.

Where do the products come from? We work with logistics centers in various countries (USA, Europe, and Asia) and ship from the most efficient warehouse based on your location.

I only received part of my order, is this normal? Yes. If your order includes products from different warehouses, they may arrive in separate packages with individual tracking codes.

What is the return policy? You have 7 days from delivery for returns due to change of mind and 30 days for manufacturing defects. Items must be unused and in original packaging.

What if my delivery is delayed? Check your order status using the tracking code. If the estimated timeframe of 5 to 12 business days has passed, contact us and we will follow up with the carrier.