Shipping Policy

At Helones, we partner with international suppliers who ship products directly to the address provided at the time of purchase.

Delivery Times The average delivery time is 5 to 12 business days, depending on the location. Once payment is confirmed, order processing and dispatch take between 1 and 3 business days.

Tracking All orders include a tracking code, which will be sent to you via email so you can monitor the progress of your delivery.

Partial Shipments If you purchase more than one item, they may be shipped in separate packages, each with its own tracking code.

Potential Taxes In rare cases, customs may apply additional fees or taxes. Such costs are the sole responsibility of the customer.

Delivery Address Please review your information carefully before finalizing your purchase. In the event of an incorrect address or the absence of a recipient, the package may be returned to the sender, and the costs for a new shipment will be the customer's responsibility.

Customer Support If you have any questions, our support team is available through our official communication channels. By making a purchase, the customer automatically accepts the conditions described herein.